unparallel technical support

Our technical support is one of the main reasons ImEX is quickly becoming the system of choice for so many shops.

On site training - our trainers will come to your shop and will conduct training using your shop's data while minimizing interference.

Local technical support - our customers receive one of the fastest response times in the industry.

Assured compliance with ICBC procedures - we are responsive to the ever changing business condition in British Columbia. Any changes or modifications introduced to the repair process by ICBC or any private insurer will receive prompt attention. System files will be modified to accommodate those changes and updates will be available to our customer base within 72 hours of those changes being completed.

ImEX has been designed for British Columbia business conditions - as a shop owner or manager you do need to be made aware of our unique business conditions in this province. ImEX has been designed with those conditions in mind - thus enabling us to modify it as circumstance require. Many systems designed in the US or Eastern Canada fail to perform to their fullest in B.C. and their developers refuse to modify software code to accommodate your shop's needs.

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