You may have received an email from ICBC regarding the pending PenPro update for May 18 2007. As indicated by ICBC, this update will require the complete removal of PenPro, followed by PenPro reinstallation.
As PenPro uses older technology and does not check whether other applications installed on your computer use the shared Borland Database Engine (this engine is used, among others, by the ImEX shop management system), the installation process used by PenPro will overwrite your existing computer settings. This may prevent other software from functioning properly. Re-installation of the ImEX system and /or other software may be necessary. Please follow the steps listed below to re-install ImEX. Feel free to contact software support with any questions.

 

*******IMPORTANT********

DO NOT SKIP ANY STEPS LISTED BELOW, OR YOUR COMPUTER MAY START TO MALFUNCTION! DO NOT UN-INSTALL PENPRO UNTIL STEPS 1 TO 6 HAVE BEEN COMPLETED. 

Make sure, you are logged on as administrator to your computer, or you have administrative privileges on your account.

1. Click the “Start” button, then “Settings”, then “Control Panel”

 

2. In the “Control Panel” window, double click the “BDE Administrator” icon. This will open the “BDE Administrator” window.

 

3. Click the “Configuration” tab.

 

4. Click the “+” sign next to “Configuration”, (if required), repeat clicking the “+” sign as many times as required to expose the “PARADOX” entry.

 

5. Make a note of the entry in the “NET DIR”  value, as shown below. It will say either “K:\NETFILE” or “K:\IMEX\NETFILE”, you will download the appropriate file based on this value later.

 

6. Close the “BDE Administrator” window.

7. Un-install and re-install PenPro following the directions emailed to you by ICBC help desk.

8. Start PenPro, make sure that it functions properly. If PenPro operates properly, proceed to the next step. If it does not call ICBC tech support line.

DO NOT PROCEED WITH THE NEXT STEP UNTILL PENPRO OPERATES PROPERLY.

9. Locate the ImEX installation software. It should be located in the “K:\ImEX\Install” directory on your server. Alternatively, it can be downloaded from here and saved to a local hard drive. Browse to that location and double click the “ImEXInstallationFiles.exe” icon, then extract the compressed files to a location accessible from all computers on your network (ideally K:\ImEX\Install).

10. Browse to a location where ImEX installation software are located.

11. Double click the “setup32.exe”. The “ImEX Systems Setup” window will open.

12. Click on “Next”.

13. Select “Custom setup” on the next screen.

 

14. Click “Next” on all subsequent screens to accept default values as suggested by the installation program.

15. Restart the computer when prompted. Do not attempt to run either PenPro or ImEX until the remaining steps are completed.

16. Download this registry correction file and save it to a location on your hard drive.

17. Browse to that location and double click the “LocalShareTrue.reg” icon.

18. Click “Yes” when prompted by a dialog box 'Are you sure you want to add the information to the registry?'.

19. Click “Ok” when prompted by a dialog box informing you about the registry addition being complete.

20. If “Registry editor” displays an error message, please contact the software support.

21. If the “NET DIR” read “K:\IMEX\NETFILE”, download this registry correction file and save to a location on your hard drive. If the “NET DIR” read “K:\NETFILE”, download this registry correction file and save to a location on your hard drive.

22. Browse to that location and double click the “SetKDrive????.reg” icon. (???? represents either 'Long' or 'Short' within the file name.

23. Click “Yes” when prompted by a dialog box 'Are you sure you want to add the information to the registry?'.

24. Click “Ok” when prompted by a dialog box informing you about the registry addition being complete.

25. If “Registry editor” displays an error message, please contact the software support.

26. Download this Idapi correction file to a location on your hard drive.

27. Browse to that location and double click the “MoveIdapi32t.bat” icon.

28. Restart the computer.

29. Start PenPro, make sure you can login to the claims screen.

30. Start ImEX, contact the software support if any error messages are present.

31. Re-install Shoplink as required.